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21.02.2004

Apple hat überwiegend zufriedene Support Kunden

Bei einer Umfrage des Consumer Reports zur Supportzufriedenheit konnte Apple kräftig punkten, während Dell Schwächen zeigt, mehr bei CNET:

"The March issue of Consumer Reports, which came out last week, included a survey of 4,100 consumers, who gave Dell 62 points out of a possible 100 for its support on desktop PCs. Although it still managed to top competing brands Hewlett-Packard and Compaq, which scored 54 and 51, respectively, Dell's rating represented a decline from the magazine's last desktop support survey, published in June 2003, in which it received a 64.
Apple Computer led the pack, with 74 in the recent survey, while Gateway scored 61. A score of 80 would mean that respondents were very satisfied, while 60 is described as fairly well satisfied."

Posted by Leo at 19:07 | Permalink

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